Legal

Refund Policy

We operate on a success-based model. Understand our fair refund terms.

1. Our Success-Based Model

ApexChain Analytics operates on a purely success-based fee structure. You are not charged any upfront fees for initiating a recovery case. Our 25% fee is only applicable upon successful recovery of your assets.

2. Evaluation Deposits

Some complex cases may require an evaluation deposit to cover forensic tools and investigative costs. These deposits are:

  • Refundable: If we determine recovery is not feasible before beginning investigation work, you receive a full refund
  • Non-refundable: If investigation work has commenced, the evaluation deposit covers actual costs incurred
  • Evaluation deposit amounts are disclosed and agreed upon before any charge

3. Refund Eligibility

Scenario Refund Status
No recovery possible (assessed before work begins) Full refund within 5 business days
Case withdrawn by client within 24 hours Full refund
Investigation started, case withdrawn by client Partial refund (costs deducted)
Funds not recovered after full investigation No fee charged (success-based)
Funds recovered, success fee deducted Non-refundable

4. Withdrawal Fees

The 25% withdrawal processing fee is non-refundable once a withdrawal has been processed. If a withdrawal is rejected before processing, the full amount is returned to your account balance.

5. Requesting a Refund

To request a refund, contact us at info@apexchainanalytics.com with your case ID and reason for the refund request. Eligible refunds are processed within 5–10 business days via the original payment method where possible.

6. Disputes

If you believe you are entitled to a refund not covered above, please contact our support team. We are committed to fair resolution of all disputes.